Returns & Replacement
Replacement policy
- We offer a replacement only for items that arrive damaged, defective, or wrong.
- Regular returns are not accepted, because baby skincare and personal-care products are hygiene items once opened.
- Products must be unused and in their original packaging with all tags and seals intact.
How to request a replacement
- Contact us within 48 hours of delivery with your order number.
- Share photos or a short video of the damaged or defective item.
- Once the issue is confirmed, we ship a free replacement of the same product.
Non-replaceable items
- Items that have been opened or used.
- Items damaged due to misuse or improper handling after delivery.
- Items without the original packaging, tags, or seals.
Need help?
For any issue with your order, reach out from our Contact page and we will respond as soon as possible.